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Building a Culture of Safety through the Concepts of Compassion, Empathy, and Caring: An Interpersonal Communication Perspective towards Quality of Care Name Institution Building a Culture of Safety through the Concepts of Compassion, Empathy, and Caring: An Interpersonal Communication Perspective towards Quality of Care Abstract Patient safety is one of the most vital goals of the health care process. Various studies have investigated the impact of interpersonal communication as a strategy for building a safety culture based on the concepts of compassion, empathy, and caring. Studies, however, do not indicate how interpersonal communication can be used specifically in the context of nursing care and the role played by nurses in the creation of safety culture. The purpose of this paper was to review various literary sources on the attainment of a culture of safety in health sector while focusing on the elements of the interpersonal communication as the main routes for achieving the goal. Literary sources from Cochrane and ANA databases were reviewed to attain the required information. From the information analyzed, it can be concluded that most studies have shown a direct link between patient safety and outcomes. Some of the outcomes that are seen to be directly related to the safety culture include mortality, patient satisfaction and rates of readmission after being discharged. Interpersonal communication is also seen to play a major in establishing relationships between the patient and the care provider. Such relationships are necessary for attaining empathetic and compassionate care. Keywords: patient satisfaction, safety culture, interpersonal communication,
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