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Comparison between Amazon and Sprint Company Student’s Name Institutional Affiliation Date Comparison between Amazon and Sprint Company Introduction Amazon is an American company which deals with electronics and internet. It is the leading internet vendor in the world regarding revenue and the second largest after Alibaba regarding the level of transactions. The company began as a bookstore but later diversified to selling video downloads and audiobook downloads. Moreover, the company has expanded to selling electronics, software, food, furniture and video games. Furthermore, Amazon has opened several branches in United Kingdom, Netherlands, Japan, China, and Australia among other places. On the other hand, Sprint is a telecommunication company which deals with wireless services and provision of internet service. It is ranked fourth in the mobile network operators. Moreover, the company offers other services such as messaging, wireless voice and broadband services. The paper will compare and contrast the customer service reputations of the two companies while discussing their strengths, weaknesses, opportunities, and threats. Strengths Amazon is a prominent online retailer in America. The firm has obtained many customers as a result of increased customer satisfaction thus increasing its sales. It is projected that in 2016 43% of the online retail services in the United States went through Amazon. The corporation accounted for 53% of the total sales for that year. Its total sales increased by 20%, 20% and 27% in 2014, 2015 and 2016 consecutively (Greenspan, 2017). The high sales are as a result of increased customer satisfaction and provision of a wide
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