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Interview Report Student’s name Institutional affiliation Date We visited the Spectrum Health Big Rapids Hospital on 21 November 2016 for an interview. We interviewed the staff and non-management areas such as the hospital capacity, departments in the hospital, and the hospital strategies ("Steps for conducting interviews," 2016). They were very responsive and responded to all our inquiries. The hospital was found in 1926, and was earlier known as Mecosta County Hospital, joined the Spectrum Health system in 2013. It was in the same year that it was renamed to Big Rapids Hospital. The hospital has served the Mecosta County region and its environs through the provision of a full range of medical services including surgeries, acute care, and birthing among others. The hospital also provides a variety of home health care services, rehabilitation, and professional wellness services. The hospital prides itself on serving its hometown through the provision of exceptional care ("Big Rapids Hospital | Spectrum Health," 2016). According to the management, the hospital has been rapidly growing and advancing technically as well as technologically so as to serve better the community More critical care as well as single rooms have been added. In addition to this, they have acquired the latest diagnostic CT-Scans, and this is just the beginning of the hospital’s big ambition to be an excellent hospital. According to the hospital’s management, the Mecosta County region will continue enjoying the convenience of local expertise, coordinated care, as well as its expanded capabilities for the near

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