Innovation at Walmart

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1.1 Company History The history of Walmart presents an enormous amount progress witnessed by the company for the last ten years. Much can be said about the concern for the making of numerous products with increased innovation for customer satisfaction. The result is the visionary leadership of Sam Walton, whose focus was on the provision of quality goods to customers. The aspect of providing quality goods helps to ensure that the community can access goods at minimal costs. The 10-year history starts with the period where a generic prescription program for drugs was introduced. The period has also witnessed the launch of a store service site which has been enabling customers to make online purchases. In the year 2009, Walmart penetrated the Chilean market through the acquisition of a huge stake in Distribucion y Servicio (D&S S.A) (Iacovone, Javorcik, Keller & Tybout, 2009). With such a move, the company managed to exceed annual sales of $400 billion (Iacovone, Javorcik, Keller & Tybout, 2009). In the year 2010, the first store was opened in India. It was a joint venture with Bharti Walmart. Other acquisitions made include Massmart (South Africa), Yihaodian, and Bharti Walmart Private Limited (McKnight & Linnenluecke, 2016). 1.2 The Current State of Walmart The current state of Walmart is a situation explained by the presence of six stores offering different products to consumers. These stores include Supercenters, Walmart Express stores, Discount store, and convenience store/gas station, among others. The presence of huge stores presents the company with an opportunity for meeting all customer requirements, making it possible to access almost every

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