Design of a New System

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Name: Professor: Course: Date: Memo To: RAYS MOTORS From: HUMAN RESOURCE MANAGER Date: 8 February, 2018 Subject: VECTOR - CUSTOMER SERVICE CONCEPT PROPOSAL Introduction Customer satisfaction is the priority where the current customer service system is not addressing the issues raised by the customers at Rays Motors Company. The department has also identified a system known as vector customer service concept, which will fit in the firm and help to handle customers efficiently. Clients are unique, and the firm is determined to serve all customers through the innovative and affordable system. Therefore, the department is requesting the management to consider the new customer service system that will fit in the modern world and take the organization to another high level. Rays Motors is one of the prominent motorbike company in Los Angles, and the company is enjoying the loyalty of a big client population. The clients have been very vital to the success of the firm, and they have supported the industry since its establishment. The customer service system established in 2000 has been serving the clients very well. Unfortunately, the world is changing rapidly, and technology is taking is taking over in every activity. The human resource department has identified that the customer service communication system used by the firm us outdated and is bringing a lot of inconveniences while handling the customers. The customer service section is facing a lot of challenges when communicating with many clients consecutively. Despite having many staffs in the department, it's very challenging to communicate with clients effectively, and therefore the organization should

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