Customer service Essay Examples

customer service by reducing waiting time. Apparently, if the companies adopt that method then they will be destined for success. This can be attributed to the fact the method is duly confirmed to be exact and accurate. Additionally, it can be proofed because there can be a distinct difference to the two processes of file transfer; with and without the method.References Quinn, M. J. (2017). Ethics for the information age. Boston:...

Customer service experience Physical appearance or attractiveness of the business Customer product and service satisfaction Safety of the customers The environment surrounding the business. Reference Zhou, L., Dai, L., & Zhang, D. (2007). Online shopping acceptance model-A critical survey of consumer factors in online shopping. Journal of Electronic commerce research, 8(1),...

  • Words: 550
  • Pages: 2
Read more

customer service which makes it a threat to Walmart. The second threat is on the healthy lifestyle; customers are now going for healthier products. They leave Walmart's products which are not fit for their health to go to other companies that provide such. (Holbeche, 2011) In conclusion, Walmart has to check on the SWOT analysis well to reduce the threats and while maximizing its opportunities. References Holbeche L. (2011) Aligning Human Resources and Business Strategy, Rutledge Robinson G. D. (2009) Strategic Business Partner: Aligning People Strategies with Business, ReadHowYouWant.com...

Brand Name

0
(0)

customer service and product knowledge Marketing plan ●Recruitment of an experienced team of professionals ●Establishment of a network of suppliers from Japan and America to buy and sell products of high quality, reliability and at a competitive price ●Customer satisfaction with honor, values, and integrity ●Creation of high morel through staff bonus and other monetary rewards schemes e.g. commissions Projections/Traction →To attain and surpass the industry level average profit again within the first three years →100% customer satisfaction measured through referrals repeat customers and surveys →To achieve a respectable net profit within three years Needs Startup seed capital...

  • Words: 275
  • Pages: 1
Read more

Customer Service Student’s Name Course Title Diversity and Customer Service Communication is an essential aspect of our daily lives more specifically in the service industry. However, in some instance, the problem of language barriers arises leading to the breakdown in the process of communicating (Ting-Toomey, & Chung, 2005). . When this happens, it may lead to commotion between the two involved parties. I witnessed this first hand during my summer break vacation to China. After being dropped at the airport by my parents, I had to wait in line like the rest of the passengers to purchase my ticket. Since it was an impromptu trip buying online was not an option at the time. A few minutes...

  • Words: 275
  • Pages: 1
Read more

customer service, stocking, marketing decisions, pricing, and forecasting. Potential Solutions To ensure better results the organization will purchase products that will aid in their inventory tracking capabilities, and the three vital tools include: Electronic Data Interchange (EDI) Universal Product Code (UPC) Virtual shelves Criteria A good system should track inventory through the supply chain process, from production, warehousing, shipping to the retail store. This will ensure better management decisions on the products to purchase and stock. The characteristics required for the best tool include: A flexible and scalable system that will grow with the sales in the business. A system...

  • Words: 1100
  • Pages: 2
Read more

customer service representatives. One was hired in the year 2010, two employees were recruited in 2011, another two representatives in the first half of 2012, and three in the last three months of 2012. The current capacity of Susan’s team is therefore eight persons working on an 8-hour workday. The occupancy utilization is calculated as; Occupancy/Utilization = ÷ Based on the statistics captured in the table, the total time on call for each CSR is as follows; Total time on call = CSR A – 7 hours, 30 minutes CSR B – 7 hours, 30 minutes CSR C – 7 hours, 30 minutes CSR D – 7 hours, 30 minutes CSR E – 7 hours, 30 minutes CSR F – 7 hours, 30 minutes CSR G – 7 hours, 30...