Customer relationship management Essay Samples and Topic Ideas

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customer relationship management (CRM). The main reason is that most of the consumers spend a lot of time on Facebook and other social sites. Thus, as a CEO, I will quickly connect with them online at any moment when they are actively using their preferred social site. The use of social sites will enable the company to create better relationships with the consumers. Additionally, it is a cost and time efficient way of getting customer feedback (Ayanso and Lertwachara 53). Social media clauses are now more common in employee handbooks and prevent an array of misbehavior that can tarnish a businesses' reputation, but we continue to see employees that cause great damage to businesses nonetheless.  How...

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customer relationship management (CRM) implementation. Business Process Management Journal, 9(5), 592-602. Teresa, M. Mother Teresa Quotes. Mother Teresa Quotes (Author of Come Be My...

Management The concept of relationship management skills is paramount in any business whether the firm is large or small. Additionally, someone may be an effective leader who happens to know hundreds of clients by name. However, the inability to foster a suitable relationship management capability within the company can be a great disadvantage in comparison to his or her competitors. Moreover, it causes the firm to lose more clients because clients have a tendency of developing a connection with staffs who serve them well. Consequently, the attribute of relationship management entails ambition and motivation development. It's the manager to ensure the employees are ambitious enough regarding...