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E-Government Name: Institution: Date: E-Government Discussion 1 According to Haller, Li & Mossberger (2011), “e-government” refers to the process of utilizing electronic data to enhance performance, create new ties between authorities, citizens, and the business community. The scholars believe that e-government has indeed led to an increased democratic participation of the citizens in government affairs and decisions. This is so because e-government offers a new source of information thereby increasing the citizens’ awareness of government guidelines, programs, procedures, and service delivery. Once the citizens acquire this information, they can utilize it to engage with the government and other citizens both online and offline. The information obtained online is also crucial in encouraging citizens to engage in active discussions regarding community programs. The researchers go on to say that those who utilize e-government services are expected to be more active in policy matters than those not utilizing e-government services. They note that even though the link between e-government and civil engagement is not strong, there is enough reason to believe that continued utilization of e-government will enhance democratic participation in government decisions. This is possible because e-government has created numerous ways through which members of the public can interact with government officials. Scholars say that government officials can be contacted through email, social sites such as Facebook and Twitter, and government websites. In the US, open discussions in government websites are common allowing prompt feedback as opposed to traditional methods

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