Customer service Essay Examples

customer service by reducing waiting time. Apparently, if the companies adopt that method then they will be destined for success. This can be attributed to the fact the method is duly confirmed to be exact and accurate. Additionally, it can be proofed because there can be a distinct difference to the two processes of file transfer; with and without the method.References Quinn, M. J. (2017). Ethics for the information age. Boston:...

Customer service experience Physical appearance or attractiveness of the business Customer product and service satisfaction Safety of the customers The environment surrounding the business. Reference Zhou, L., Dai, L., & Zhang, D. (2007). Online shopping acceptance model-A critical survey of consumer factors in online shopping. Journal of Electronic commerce research, 8(1),...

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customer service which makes it a threat to Walmart. The second threat is on the healthy lifestyle; customers are now going for healthier products. They leave Walmart's products which are not fit for their health to go to other companies that provide such. (Holbeche, 2011) In conclusion, Walmart has to check on the SWOT analysis well to reduce the threats and while maximizing its opportunities. References Holbeche L. (2011) Aligning Human Resources and Business Strategy, Rutledge Robinson G. D. (2009) Strategic Business Partner: Aligning People Strategies with Business, ReadHowYouWant.com...

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customer service and product knowledge Marketing plan ●Recruitment of an experienced team of professionals ●Establishment of a network of suppliers from Japan and America to buy and sell products of high quality, reliability and at a competitive price ●Customer satisfaction with honor, values, and integrity ●Creation of high morel through staff bonus and other monetary rewards schemes e.g. commissions Projections/Traction →To attain and surpass the industry level average profit again within the first three years →100% customer satisfaction measured through referrals repeat customers and surveys →To achieve a respectable net profit within three years Needs Startup seed capital...

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Customer Service Student’s Name Course Title Diversity and Customer Service Communication is an essential aspect of our daily lives more specifically in the service industry. However, in some instance, the problem of language barriers arises leading to the breakdown in the process of communicating (Ting-Toomey, & Chung, 2005). . When this happens, it may lead to commotion between the two involved parties. I witnessed this first hand during my summer break vacation to China. After being dropped at the airport by my parents, I had to wait in line like the rest of the passengers to purchase my ticket. Since it was an impromptu trip buying online was not an option at the time. A few minutes...

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customer service, stocking, marketing decisions, pricing, and forecasting. Potential Solutions To ensure better results the organization will purchase products that will aid in their inventory tracking capabilities, and the three vital tools include: Electronic Data Interchange (EDI) Universal Product Code (UPC) Virtual shelves Criteria A good system should track inventory through the supply chain process, from production, warehousing, shipping to the retail store. This will ensure better management decisions on the products to purchase and stock. The characteristics required for the best tool include: A flexible and scalable system that will grow with the sales in the business. A system...

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customer service improvement is by conducting a customer survey (Mangolive). Therefore, Uber ought to conduct a customer satisfaction survey. The following is a ten-question customer survey for the company. Rating Scale: 1 = Strongly Disagree 2 = Disagree 3 = No Opinion 4 = Agree 5 = Strongly Agree I use Uber services more than 50% of the time. 1 2 3 4 5 Purpose of the question is to find out if the customer uses competitor’s services. If the customer indicated 5, it implies the services are satisfactory. If the customer indicates 1 or 2, it means there is a need to improve quality. Those who rate 3 suggest they might be using competitor’s services number of times. My friends, as...

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Macy’s

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customer service and price. However, they are always competing with companies like JC Jenney using the same strategies. JC Jenney has managed to master these strategies which have been a challenge to Macy’s Inc., the company, as well as their competitors, suspect the future will be fickle and therefore try to make the necessary changes. Works Cited Grant, Robert M. Contemporary strategy analysis: Text and cases edition. John Wiley & Sons, 2016. Print. Herstein, Ram, Shaked Gilboa, and Eyal Gamliel. "Private and national brand consumers' images of fashion stores." Journal of Product & Brand Management 22.5/6 (2013): 331-341. Kumar, V., Ankit Anand, and Hyunseok Song. "Future of...

customer service, finance, production, human resources among others. Employees in every department fill obligations not covered somewhere else in the organization, reducing an overlay of tasks. The work units get divided by expertise, activities, skills, and resources. Therefore, people are committed to a distinct function. The defined expectations and roles limit confusion in my employer’s organization. Such a structure has continuously ensured that the company provides high-quality products, customer care, and marketing. Again, the arrangement keeps on improving the skills of the employees since they only work in their area of specialization. Therefore, my employer’s organization embraces a...

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Customer Service and the Marketing Concept Name: Tutor: Course: Date: Customer Service and the Marketing Concept Introduction Marketing defined as the process through which organizations and other entities produce, communicate, and deliver or exchange offerings that have value for consumers. It involves the coordination of the elements of product, price, place, and promotional strategy. Marketing and customer service usually go hand in hand. Segmentation characteristics Under the demographic segment, I exhibit the habit of trying to spend with other individuals that share my socio-economic status. The kind of clothes and household equipment I usually purchase mirror those of my neighbors and...

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